Privacy Policy

 

1. Information We Collect

We may collect information that you choose to provide directly to us, including when you:

• contact us through the website

• request a quote

• submit project details

• upload plans, drawings, measurements, or related files

• communicate with us by email, phone, or website form

This information may include:

• name

• email address

• phone number

• company name

• project location

• project type

• message content

• plans, drawings, files, dimensions, and other materials you choose to send

We may also collect certain technical information automatically when you visit the site, such as:

• IP address

• browser type

• device type

• pages visited

• time spent on the site

• referring website or traffic source

• general website interaction data

2. How We Use Information

We may use the information we collect to:

• respond to inquiries

• review project requests

• prepare quotes

• recommend products or systems

• communicate with homeowners, architects, builders, and project teams

• improve the website and user experience

• understand how visitors use the site

• maintain website security and performance

• comply with legal obligations

We do not use your information for purposes unrelated to our business without a lawful basis for doing so.

3. Cookies and Analytics

This website may use cookies and similar technologies to improve site performance, understand visitor behavior, and support basic analytics.

These tools may help us understand things like:

• which pages are visited most often

• how visitors move through the site

• what devices or browsers are being used

• whether marketing or referral links are working

You can usually manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the site function.

4. Sharing of Information

Okno USA does not sell your personal information.

We may share information only as reasonably necessary in the following circumstances:

• with service providers who help operate the website or support our communications

• with technology providers involved in hosting, analytics, forms, or file handling

• when necessary to comply with law, regulation, legal process, or government request

• when necessary to protect our rights, property, or safety, or that of others

Any sharing is limited to what is reasonably necessary for those purposes.

5. File Uploads and Project Materials

If you submit drawings, plans, elevations, dimensions, specifications, or other project files, we will use those materials only for purposes related to reviewing your inquiry, preparing recommendations, discussing product options, or providing pricing and project support.

Please do not upload confidential information unless you are comfortable sharing it for those purposes.

6. Data Retention

We retain information for as long as reasonably necessary to:

• respond to inquiries

• support ongoing project discussions

• maintain business records

• comply with legal, tax, or operational obligations

• resolve disputes or enforce agreements

We may delete information when it is no longer reasonably needed.

7. Your Choices

You may contact us at any time to:

• request access to information you have submitted

• request correction of inaccurate information

• request deletion of information, where appropriate

• ask questions about how your information is handled

We will respond within a reasonable time, subject to any legal or operational requirements that may apply.

8. Third-Party Links

This website may include links to third-party websites or services. Okno USA is not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review their privacy policies separately.

9. Security

We take reasonable steps to protect the information submitted through this website. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

This website is not directed to children, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Okno USA
Email: info@oknousa.com